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Balance — United Kingdom Country Annex

Effective date: 28 June 2026 Last updated: 28 June 2026

Owner: , Director, BabaYaga Program, TOO — also acts as Privacy Officer and Designated Child Safety Officer for all UK residents covered by this Annex. Reviewed: at least once a year, by 9 June. Re-opened immediately on (a) any amendment to the UK GDPR or the Data Protection Act 2018 (including the implementation of any successor framework such as the Data (Use and Access) Act 2025 or any future UK-specific data-protection statute), (b) any ICO guidance change that materially alters the application of the Age Appropriate Design Code, (c) any Ofcom guidance change under the Online Safety Act 2023 ("OSA") that re-scopes the OSA's user-to-user / search service definitions in a way that brings Balance into scope, (d) any litigation outcome that materially changes the enforceability of an OSA provision referenced below, (e) any change to the Prighter UK representative mandate, or (f) any change to a sub-processor's UK data-handling posture under our sub-processor register. Classification: Public legal annex. This document is published at Privacy Policy alongside the global Privacy Policy (H1) and at Children's Privacy Notice alongside the Children's Privacy Notice (H2), and is incorporated by reference into both. It is one of the country annexes that travel with the global documents under the "global policy + per-country annex" architecture documented in our internal compliance plan § 6.3.

This Annex discharges the country-annex obligations referenced in:

This Annex is the canonical UK-resident extension of the global Privacy Policy and Children's Privacy Notice. Where this Annex grants a UK resident a right that the global Policy does not, this Annex governs. Where the global Policy grants a UK resident a right that this Annex does not, the global Policy governs. The two are read together.


1. Scope and applicability

This Annex applies to every Balance user (parent or kid) whose state of residence is England, Wales, Scotland, or Northern Ireland (collectively, the "United Kingdom"). It also applies on a parent-country basis — via §17 below — to residents of the Crown Dependencies (Jersey, Guernsey, Isle of Man) and the British Overseas Territories that have adopted the UK GDPR / DPA 2018 framework (Gibraltar; Bermuda; Cayman Islands; Anguilla; British Virgin Islands; Turks & Caicos; Falkland Islands; Saint Helena; Montserrat; Pitcairn). Where a Crown Dependency or Overseas Territory has its own data-protection law (notably Jersey's Data Protection (Jersey) Law 2018, Guernsey's Data Protection (Bailiwick of Guernsey) Law 2017, the Isle of Man's Data Protection Act 2018 (IoM), and Gibraltar's Gibraltar General Data Protection Regulation), the local law is honored alongside this Annex and the local supervisory authority is the first-line complaint route. See § 17 below.

We determine state of residence at install/sign-up time by (a) the country and region the parent self-declares in the in-app onboarding flow, (b) the IP-geolocation read at sign-up (which we discard immediately after the residence decision — our internal data-flow map § 2.1 stores no IP after the authentication request closes), and (c) the Play Store account locale that Google Play passes to us at install. The residence determination is reviewable at any time by the parent at Settings → Account → Region.


2. Statutory framework — what applies

The UK data-protection and online-safety regime sits at the intersection of several Acts of Parliament and one Code of Practice. The table below is the canonical Balance-side mapping.

Instrument Short cite What it does Balance's posture
UK GDPR UK General Data Protection Regulation (the EU GDPR as it forms part of UK domestic law by virtue of section 3 of the European Union (Withdrawal) Act 2018, as amended) The principal data-protection regime: lawful bases, data-subject rights, accountability, international transfers. Applies in full. Treatment in §§ 3, 7, 8, 9, 10, 14 below.
Data Protection Act 2018 DPA 2018, c. 12 UK-specific provisions: ICO powers (Pt 5); age of digital consent at 13 (s 9); processing of special-category personal data (Sch 1); offences (Pt 6); national-security carve-outs. Applies in full. Treatment in §§ 4, 7, 8 below. The age of digital consent at 13 is the key UK-specific overlay — see § 7.
UK ICO Age Appropriate Design Code ("UK Children's Code") Code of Practice issued by the Information Commissioner under section 123 of DPA 2018; in force since 2 September 2021 15 standards that any service "likely to be accessed by children" must meet, with the best interests of the child as the foundational standard. Applies in full. Treatment in § 4 below — a 15-standard mapping table.
Privacy and Electronic Communications (EC Directive) Regulations 2003 PECR Cookies, electronic direct marketing, location-and-traffic data of public-electronic-communications-network users. Applies narrowly to the public legal-documents site (balance.babayagaprogram.com); no electronic-direct-marketing because Balance sends only transactional email. Treatment in § 12 below.
Online Safety Act 2023 OSA 2023, c. 50 Duties of care on "regulated user-to-user services" and "regulated search services"; Ofcom is the regulator; illegal-content duty + children's safety duty + reporting transparency. Balance is NOT a regulated user-to-user service within the meaning of s 3 OSA, because Balance does not enable users to encounter "regulated user-generated content" within the meaning of s 49 OSA — the proof-media channel is parent ↔ kid in a single household and is not "shared with other users" in the OSA sense. Treatment in § 5 below — applicability analysis + voluntary best-effort honor of the CSEA-reporting routes.
Investigatory Powers Act 2016 IPA 2016, c. 25 Interception warrants, communications-data warrants, technical-capability notices, technical-assistance notices. Architectural posture: proof media is end-to-end encrypted; we hold no plaintext; we hold no master key. Treatment in § 13 below.
Consumer Rights Act 2015 CRA 2015, c. 15 UK consumer-protection statute: unfair contract terms, digital-content rights, refunds, services. Applies to the subscription terms and the in-app digital-content statutory rights. Treatment in Terms of Service § 19 and Subscription Terms § 20.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 CCR 2013, SI 2013/3134 Distance-selling rules: 14-day cancellation right for consumer contracts; mandatory pre-contract information; cancellation form. Applies to the subscription purchase flow. Treatment in Subscription Terms § 20.
Children Act 1989 + Children Act 2004 c. 41; c. 31 Parental responsibility framework; safeguarding boards; section-11 duties. Used as the substantive backing for "parent" in Balance — a person with parental responsibility under s 3 Children Act 1989 has the authority to consent on the child's behalf to data-processing under UK GDPR Art 8 + DPA 2018 s 9 (read together).
Equality Act 2010 EA 2010, c. 15 Anti-discrimination; service-provision duties; reasonable adjustments. Applies to the design of Balance: we do not discriminate against any protected characteristic; reasonable adjustments are made on request at .

3. ICO — supervisory authority and complaint route

The supervisory authority for UK GDPR + DPA 2018 + the UK Children's Code is the Information Commissioner's Office ("ICO"). The named office-holder is the Information Commissioner.

Field Value
Name Information Commissioner's Office
Headquarters Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Scotland office 45 Melville Street, Edinburgh, EH3 7HL
Wales office 2nd floor, Churchill House, Churchill Way, Cardiff, CF10 2HH
Northern Ireland office 14 Cromac Place, Belfast, BT7 2JB
Telephone 0303 123 1113 (within UK) / +44 1625 545 745 (international)
Online complaint form https://ico.org.uk/make-a-complaint/
General website https://ico.org.uk/
Age Appropriate Design Code hub https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/childrens-information/childrens-code-guidance-and-resources/
Breach-reporting endpoint https://ico.org.uk/for-organisations/report-a-breach/
ICO live chat available from https://ico.org.uk/global/contact-us/live-chat/ during UK business hours

A UK resident may complain to the ICO without first raising the matter with Balance, although the ICO generally encourages the complainant to attempt resolution with the controller first. We accept all DSAR / privacy enquiries at (named individual: ) and we will respond within the UK GDPR Article 12(3) timeline (see § 8 below).

A UK resident may also bring a private claim against Balance under DPA 2018 s 168 + s 169 for compensation for a contravention of the UK GDPR or DPA 2018 that has caused damage (including non-material damage such as distress).


4. UK Age Appropriate Design Code (Children's Code) — 15-standards mapping

The ICO's Age Appropriate Design Code applies to any "information society service" likely to be accessed by children in the UK. Balance is squarely in scope. The table below is the canonical Balance-side mapping of each standard to the corresponding Balance design feature, source-of-truth file, and operational evidence on file.

# Standard What it requires Balance handshake
1 Best interests of the child Consider the best interests of the child when designing the service. The whole architectural posture (no advertising, no profiling, no engagement-maximising design, no multi-user surface, end-to-end-encrypted proof media, VPC at kid onboarding) is anchored on the best-interests principle. Backing: our country classification table § 6 + Child Safety Standards § 5.
2 Data Protection Impact Assessment Carry out a DPIA. our Data Protection Impact Assessment (H8). The DPIA explicitly engages the UK Children's Code.
3 Age-appropriate application Apply standards to children of different ages. The 6–8, 9–12, 13–15, 16–17 bands declared in M7-A1 (the Play Console Target Audience form § 3) align with the ICO's age-banding guidance; the parent-mediated design (parent does the configuration; kid uses the configured app) makes age-band-specific UI differentiation a parent-driven feature rather than a kid-side decision.
4 Transparency Privacy information at a level a child can understand. H1 + H2 are the parent-facing documents; child-facing transparency is delivered indirectly through the parent (the design rule in our country classification table § 2). The kid does not see legal text in-app; the parent sees it on behalf of the kid. The parent's-eye transparency to the kid (Settings → Family → [kid name] → "What Balance knows about [kid]") is a Phase-3 deliverable in our internal compliance plan § 3.6.
5 Detrimental use of data Don't use children's data in ways that are detrimental to their well-being. No advertising; no profiling; no third-party sharing beyond declared sub-processors; no engagement-maximising design; no in-app commerce directed at the kid. Backing: M5 § 2 + § 4 Q-SEC-3; M6 § 3 ATTESTATION-D; M7 § 3 M7-A4.
6 Policies and community standards Uphold your own published terms. The H1–H8 + M1–M7 + this Annex set is the policy stack we uphold; the annual-review protocol in § 19 below is the integrity mechanism.
7 Default settings High-privacy defaults. The kid app ships with no advertising, no analytics SDK, no third-party content surface, no public profile, and no opt-out-required settings to flip — the high-privacy posture is the only posture. The parent's controls default to the most-restrictive position (limits ON; tasks empty; proof requirement default = none until the parent assigns one).
8 Data minimisation Collect and retain only data necessary for the service. The collection inventory in our internal data-flow map § 2 is the minimisation evidence; the retention schedule in Data Retention & Deletion Policy is the minimisation outcome. Proof media is held for 30 days post-task-close; usage logs are 90-day TTL; application logs are ≤ 90-day TTL.
9 Data sharing Don't share children's data unless you can show a compelling reason. M5 § 3 row-by-row "Shared with third parties: No". Sub-processors process under written DPA and are not "third parties" for this standard's purposes.
10 Geolocation Switch geolocation OFF by default; don't continuously track. Balance does not request ACCESS_FINE_LOCATION or ACCESS_COARSE_LOCATION; geolocation is not collected at all. Backing: our permissions register § 2; M5 § 3.C "Location: Not collected"; M7-A6 "Shares user location: NO".
11 Parental controls Provide age-appropriate parental controls and tell the child if they are being monitored. Balance is a parental-control service; the parent is the controller-side of the design rule. The Children's Privacy Notice (H2) § 2 explicitly tells the kid, in the kid-facing welcome screen that the parent reads to the kid, that the parent has set up Balance and that the parent sees the kid's app activity.
12 Profiling Switch profiling OFF by default. Balance does not engage in profiling within the meaning of UK GDPR Art 4(4); we do not score the kid; we do not use automated decision-making to make a decision about the kid that produces legal or similarly significant effects. The earned-time ledger is deterministic (parent assigns minutes; kid earns minutes by completing tasks; no algorithm computes the kid's score).
13 Nudge techniques Don't use nudge techniques to push children to do things harmful to their best interests. No streak-as-pressure; no notification-spam directed at the kid; no autoplay; no infinite scroll; no recommendation; no "uninstall regret" nudge. The kid app surfaces only (a) the kid's current task list, (b) the kid's earned-time balance, and (c) the kid's progress toward the day's tasks — utility, not nudge.
14 Connected toys and devices Apply the Code's standards to connected toys and devices. Balance runs on a generic Android phone or tablet — there is no Balance-branded connected-toy hardware. The standard is therefore satisfied vacuously; if a Balance-branded connected device is ever shipped, this row is updated and a fresh DPIA addresses the hardware.
15 Online tools Provide prominent and accessible tools to help children exercise their data-protection rights. The kid does not directly exercise rights — the parent exercises them on the kid's behalf, per the design rule. The parent has: (a) Settings → Family → [kid name] → "Export this kid's data"; (b) "Delete this kid"; (c) "Pause this kid's account" (planned for Phase 3 of our internal compliance plan); (d) the public deletion page at Delete-account page. The parent's tools take effect on the kid's data within the timelines in § 8 below.

The ICO's Children's Code is a Code of Practice — it does not itself create directly enforceable rights, but a failure to meet the Code is admissible evidence in proceedings under UK GDPR / DPA 2018 (DPA 2018 s 127(2)). We treat the Code as binding for all design and review purposes.


5. Online Safety Act 2023 — applicability analysis

The OSA imposes duties of care on "regulated user-to-user services" (s 3 OSA) and "regulated search services" (s 3 OSA). Ofcom is the regulator (Pt 4 OSA).

5.1 Why Balance is not in scope as a regulated U2U or search service

Section 3 OSA defines a "user-to-user service" as an internet service by means of which content that is generated by a user of the service may be encountered by another user of the service. Section 49 OSA further defines "regulated user-generated content" by reference to that interaction.

Balance's architecture does not produce that interaction:

Accordingly, Balance is not a "regulated user-to-user service" or a "regulated search service" within the meaning of the OSA, and the central duties of care in Pt 3 OSA (s 9 onwards) do not apply.

5.2 Voluntary best-effort honor of the CSEA-reporting and illegal-content posture

Notwithstanding the carve-out in §5.1, Balance voluntarily honors the substantive CSEA-reporting and illegal-content posture that the OSA expresses, because the spirit of the Act aligns with the child-safety standards that already govern Balance. Specifically:

5.3 If Balance ever introduces a U2U or search surface

If Balance were ever to introduce a multi-user surface (chat, public profile, posting, comments, friends, DMs, etc.) that would bring it into scope as a regulated user-to-user service, the OSA duties of care would attach and a full Ofcom-track compliance programme would be required (illegal-content duty, children's safety duty, transparency reporting, content-moderation infrastructure, age-assurance, complaints-handling). This Annex would be re-validated immediately and republished. The annual-review item in § 19 below explicitly checks for any introduction of a multi-user surface.


6. UK GDPR Article 27 representative

Because BabaYaga Program, TOO is established in Kazakhstan and not in the UK, and because Balance offers a service to UK data subjects, Article 27 UK GDPR requires us to designate a UK representative. We have designated:

UK Representative: Prighter UK Ltd (trading as Prighter)
Address:           20 Mortlake High Street, London SW14 8JN, United Kingdom
Capacity:          UK Article 27 GDPR representative
Mandate:           Balance / BabaYaga Program, TOO — signed by the parties at
                   the start of Phase 2.2 of our internal compliance plan
Public-listing:    privacy.html § 19
Intake:            via the Prighter UK intake form at
                   https://prighter.com/uk-gdpr-representative — UK data
                   subjects can contact Prighter to file a UK GDPR enquiry,
                   complaint, or DSAR; Prighter routes the matter to us within
                   one business day.

Designating a UK Article 27 representative does not transfer controller responsibility from BabaYaga Program, TOO to Prighter — we remain the controller; Prighter is the on-shore point of contact for UK data subjects and the ICO. A UK data subject may always contact us directly at ; the Prighter route is provided as a UK-resident-friendly alternative.


UK GDPR Article 8 set the default age of digital consent at 16, but DPA 2018 s 9(2) derogates it down to 13 in the UK. Accordingly, in the UK:


8. UK GDPR rights — the rights, the timeline, and how to exercise them

8.1 The rights catalogue

A UK resident has the following rights under UK GDPR (the article numbers below mirror UK GDPR as retained from EU GDPR by the European Union (Withdrawal) Act 2018, with UK-specific amendments by the DPA 2018 and subsequent UK legislation).

8.2 Timeline

8.3 Identity verification

Where there is reasonable doubt about the identity of the natural person making the request, Balance may request additional information necessary to confirm the identity (Art 12(6)). The identity-verification protocol uses the parent's existing authentication credential (email + password + the device-mismatch token defence — see our internal data-flow map § 2.1, § 2.17). Out-of-band identity verification (e.g., a copy of a government-issued ID) is requested only as a last resort and only for the parent.

8.4 No cost

The exercise of any UK GDPR right is free of charge (Art 12(5)).


9. International data transfers from the UK

The controller (BabaYaga Program, TOO) is established in Kazakhstan. The backend (Emergent Labs Inc.) is hosted in the United States. Proof-media storage (Google Cloud Storage) is in the United States. Accordingly, every UK resident's data leaves the UK at the point of being uploaded to the Balance backend.

9.1 Transfer mechanism

UK GDPR Chapter V governs international transfers. Balance relies on the following stack to satisfy the Chapter V requirements:

The full transfer pack is in our international-transfer pack.

9.2 No Schrems-style transfer impact for proof media

The proof-media payload — the kid's photo or video proof that a task was completed — never reaches the Balance backend or any sub-processor in plaintext. The architecture is documented in our encryption-posture record § 2: the proof file is encrypted on the kid's device with a fresh per-file file-encryption key (XChaCha20-Poly1305) wrapped to each authorised parent device's X25519 public key, before any network call; the ciphertext is uploaded directly to Google Cloud Storage via a 5-minute V4 signed URL minted by the backend; the backend itself does not see plaintext bytes at any point.

Accordingly, the Schrems II essential-equivalence challenge has no purchase on proof media as a category of UK resident personal data being transferred: there is no plaintext to be intercepted, no plaintext to be compelled, no plaintext to be subject to s 702 FISA, no plaintext to be subject to UK IPA, EO 12333, NSL, or any other foreign-authority demand.

For the residual categories of data that are transferred in plaintext (e.g., the parent's email; the kid's display name; the deterministic per-kid usage-log aggregates), the UK IDTA + the TRA + the technical-and-organisational measures table in our Records of Processing Activities (Article 30) § 7 together satisfy the Chapter V requirement.


10. Data residency for UK residents

Question Answer
Where is the backend hosted? United States. Emergent Labs Inc. (Delaware) on US infrastructure.
Where is the MongoDB database located? United States.
Where is the proof-media storage located? United States — Google Cloud Storage us multi-region.
Where are push notifications dispatched from? United States — Firebase Cloud Messaging.
Is any UK resident's data held in the UK? No. Every UK resident's data is held in the United States. The UK GDPR Chapter V transfer mechanism in § 9 above is the legal basis for the transfer.
Where is the controller? Kazakhstan (BabaYaga Program, TOO). The controller has administrative access to the US-hosted backend via written processor DPAs.
Where is the UK Article 27 representative? United Kingdom — Prighter UK at 20 Mortlake High Street, London SW14 8JN, United Kingdom.

The decision to centralise on a US-only backend is documented in our internal compliance plan § 6 (data residency policy). The transfer pack (our international-transfer pack) is the substantive instrument that makes the policy lawful under UK GDPR Chapter V.


11. Sub-processors touching UK resident data

Sub-processor Role Location of processing UK transfer paperwork
Emergent Labs Inc. (Delaware, USA) — using MongoDB Atlas (MongoDB, Inc., US) for the production database; relationship governed by Emergent ToS (22 Dec 2025) + Privacy Policy (28 May 2026) as the GDPR Art 28(3) "other legal act" (no standalone DPA available outside Enterprise per Emergent final position 2026-06-10; full handling in our internal vendor-handling plan); MongoDB Atlas Customer DPA + EU SCCs Module 2 + UK IDTA Addendum at https://www.mongodb.com/legal/dpa cover the storage layer Hosts the FastAPI backend + MongoDB cluster United States UK IDTA on file (per our sub-processor register + M2 § 3.1); E2EE supplementary measure for proof media.
Google LLC — Google Cloud Storage (USA) Stores end-to-end-encrypted proof-media ciphertext United States (us multi-region) UK Addendum to Google Cloud SCCs on file; ciphertext-only handling.
Google LLC via Google Cloud (USA) Periodic (daily) backups of our operational database United States (us multi-region) UK Addendum to Google Cloud SCCs on file; the backup archive holds the operational data we hold about the resident (account, family, kid profile, usage totals, tasks, earned-time ledger, device identifiers, push tokens), other than the items that never reach our backend in readable form (the kid's proof media and the media-encryption keys); retained on a 30-day rolling window, then automatically deleted.
Google LLC — Firebase Cloud Messaging Delivers push notifications to UK kid + parent devices United States UK Addendum to Google Cloud SCCs on file; push body deliberately free of sensitive content.
Google LLC — Google Sign-In Authenticates parent Google identity (when used) United States UK Addendum to Google's terms on file.
Google LLC — Google Play Billing Processes subscription purchases United States UK Addendum to Google Play Developer Distribution Agreement on file.
Resend, Inc. (San Francisco, CA, USA) Delivers transactional email to UK parent users United States UK IDTA on file.
Prighter UK Ltd (United Kingdom) UK Article 27 representative United Kingdom Not a transfer — Prighter UK is the on-shore representative.

Every sub-processor is bound by a written data-processing agreement that forbids processing of any data we transmit for any purpose other than performing the service we engaged them for, and that incorporates the security and confidentiality controls in our Records of Processing Activities (Article 30) § 7. The full sub-processor list, with each row's DPA status, is at our sub-processor register.


12. Privacy and Electronic Communications Regulations 2003 (PECR)

PECR governs cookies, electronic direct marketing, and traffic-and-location data of public-electronic-communications-network users. The Balance posture is:


13. Investigatory Powers Act 2016 and the encryption posture

The IPA 2016 contains the UK legal framework for interception warrants (Pt 2), communications-data warrants (Pt 3), technical-capability notices (s 253), and technical-assistance notices (s 252). The Balance architectural posture interacts with the IPA framework as follows:

The full encryption posture is in our encryption-posture record.


14. Breach notification — UK GDPR Article 33/34 + DPA 2018

Audience Trigger Deadline Channel
ICO A personal-data breach within UK GDPR Art 4(12), unless unlikely to result in a risk to the rights and freedoms of natural persons. 72 hours after becoming aware (UK GDPR Art 33(1)). https://ico.org.uk/for-organisations/report-a-breach/ or https://ico.org.uk/for-organisations/report-a-breach/personal-data-breach/personal-data-breach-reporting-bpdb/ — the ICO BPDB online form.
Affected data subjects A breach likely to result in a high risk to the rights and freedoms of natural persons. Without undue delay (UK GDPR Art 34(1)). Direct email to the affected parent on file; in-app banner where the parent is logged in; out-of-app contact via the public-website incident page if email is no longer deliverable.
CSEA-specific An incident with a CSAE component. Per § 5.2 above + M6. IWF + NCA-CEOP + Ofcom (best-effort) per the routes in § 5.2 above.

The internal breach-decision SLA is at our breach-notification runbook § 5.4 + § 9.2: preliminary classification within one business day, fuller assessment within seven days, ICO notification within the statutory 72-hour window, affected-data-subject notification per the Art 34 trigger.

DPA 2018 s 132 makes it an offence for a person to require another person to provide them with, or to give them access to, the data subject's personal information that has been obtained in response to a UK GDPR Art 15 request — the "Article 15 abuse offence". Balance's identity-verification protocol in § 8.3 above is designed not to provide a path that could be exploited under s 132.


15. CSAE reporting routes — UK

A UK resident (parent, kid, or third party) who wishes to report a CSAE concern about Balance, about a third party encountered outside Balance, or about a Balance user, may use any of the following routes:

The full CSAE Country Routing Table is in Child Safety Standards § 8.6.


16. Complaint routes (summary)

A UK resident who is dissatisfied with Balance's handling of a privacy enquiry or a child-safety concern may complain to any of the following authorities (the FTC equivalent in the UK is the ICO; the Ofcom equivalent is Ofcom):

Authority Subject matter Address / URL
Information Commissioner's Office (ICO) UK GDPR + DPA 2018 + UK Children's Code + PECR Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; https://ico.org.uk/make-a-complaint/; 0303 123 1113
Office of Communications (Ofcom) Online Safety Act 2023 Riverside House, 2A Southwark Bridge Road, London SE1 9HA; https://www.ofcom.org.uk/about-ofcom/how-to-make-a-complaint; 0300 123 3333
Internet Watch Foundation (IWF) CSAM https://www.iwf.org.uk/report/; +44 1223 203030
NCA Child Exploitation and Online Protection Command CSAE / grooming / sextortion https://www.ceop.police.uk/Safety-Centre/
Competition and Markets Authority (CMA) Consumer-protection issues that overlap with subscription terms https://www.gov.uk/government/organisations/competition-and-markets-authority/about/complaints-procedure
Citizens Advice (consumer service) Pre-action consumer advice https://www.citizensadvice.org.uk/consumer/; 0808 223 1133

A UK resident may always first raise the matter with us at (DSAR; named individual: ). We will respond within the UK GDPR Art 12(3) timeline in § 8.2 above. Raising the matter with us first is not a precondition to complaining to a regulator; the ICO and Ofcom both accept complaints directly.


17. Crown Dependencies and British Overseas Territories — inherited territories

The following territories follow the UK data-protection model on a parent-country basis; their own local law (where one exists) is honored alongside this Annex and the local supervisory authority is the first-line complaint route.

Territory Local data-protection law Local supervisory authority
Jersey Data Protection (Jersey) Law 2018 Jersey Office of the Information Commissioner (JOIC) — https://www.jerseyoic.org/
Guernsey (incl. Alderney & Sark) Data Protection (Bailiwick of Guernsey) Law 2017 Office of the Data Protection Authority (ODPA) — https://www.odpa.gg/
Isle of Man Data Protection Act 2018 (IoM) + GDPR & LED Implementing Regulations 2018 Isle of Man Information Commissioner — https://www.inforights.im/
Gibraltar Gibraltar General Data Protection Regulation + Gibraltar Data Protection Act 2004 (as amended) Gibraltar Regulatory Authority — https://www.gra.gi/
Bermuda Personal Information Protection Act 2016 (PIPA), once fully in force Office of the Privacy Commissioner for Bermuda — https://www.privacy.bm/
Cayman Islands Data Protection Act, 2017 Office of the Ombudsman — https://ombudsman.ky/
Anguilla, British Virgin Islands, Turks & Caicos, Falklands, Saint Helena, Montserrat, Pitcairn UK common-law data-protection principles + the local equivalent of the UK GDPR by adoption UK ICO (default route) + local government data-protection contact where one exists

For users in these territories, the substantive Balance posture is identical to the UK posture in §§ 2–16 above, with the local supervisory authority substituting for the ICO as the first-line complaint route.


18. Cross-references


19. Versioning and review

This Annex follows the same strict versioning protocol as the rest of the Phase-1 bundle:


End of United Kingdom Country Annex.

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